Data Policy

Types of data we collect

The data we collect about you and how we collect it will depend on what you are visiting or using our site for:

Browsing the site

  • We will collect website cookies (more information about them in our cookie policy below).

Learners or group leaders stored information

  • SQA number, school name, class
  • Technical help contact form: Live chat data and all live chat messages are stored for a maximum of 30 days. This allows us to provide the support you requested. After 30 days, your chat data and all its messages are removed from our databases. Should you wish to erase or modify your payment data with us, please contact us.
  • The LearnDash plugin stores a user’s course progress, including completion status.

How do we ensure your data is secure?

How are we ensure GDPR compliancy?

Recently WordPress released a maintenance and privacy update specifically adding functionality to help us comply with GDPR requirements. This update included the important ability for us to export and erase personal data.

Cookie Policy

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored, however, this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site.

The Cookies We Set

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site. These cookies may track things such as how long you spend on the site and the pages that you visit, so we can continue to produce engaging content. None of this information personally identifies you – it is more about identifying patterns so that we can improve your experience.

For more information on Google Analytics privacy, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you. However, if you would like to see what information we hold about you, or to delete you from our mailing list completely, or are still looking for more information then you can contact us through one of our preferred contact methods.

Go to Contact page